Frequently Asked Questions

What if I'm not available to play?

No problem - simply Login and click on the green button Available to Play, that's next to your profile picture, to change it to Not Available. This will remove your profile from the Players Search Results. When you're ready to play again, just update your status back to Available to Play.

How do I close my account?

  • Log in to your account from here
  • Go to your profile (My Profile link in top right dropdown)
  • On the right, under Account click on the "Close my account" link.

How do I add a new tennis facility to the site?

The quickest way to add a new tennis facility is by completing this form - add new tennis courts. If you fill out all required info, we'll publish it immediately and you can select it as your home court.

Alternatively, you can email us at and include the following information, but it may take about a week to process it.

How do I add a home tennis court to my profile?

  • Log in to your account from here
  • Click on the Courts tab
  • Find a tennis facility you like and click on its "Select as home court" button

How do I remove a home tennis court from my profile?

  • Log in to your account from here
  • Click on your name (top right) and select "My Profile"
  • Click this icon () next to a home tennis court to remove it

How do I update tennis facility information displayed on the site?

Please, send an email to and describe what information about the tennis facility needs to be updated.

I forgot my password. How do I reset my password?

  • Go to this page (or click Login button, then Forgot your password link)
  • Enter your email address and click the "Reset Password" button
  • Check your email. You will receive an email from Tennis Round with a link
  • Click on the link and reset your password

How do I change my existing password?

  • Log in to your account from here
  • Click on your name (top right) and select "My Profile"
  • Click the Edit My Profile dropdown
  • Click the Change your password link
  • Enter your Old (Current) Password, create a new password and re-enter it
  • Click the Change Password button to confirm

How many match invites and responses can I send per day?

  • With the Free Trial Plan you can send up to 10 invites per 24 hours. If you upgrade to the Premium Plan you can send unlimited number of invites and messages.

  • Scheduling a match can take 3 or 4 responses. Remember to propose a time and place, when you invite someone, to schedule the match more quickly.

Will anything be posted on my Facebook page without my approval?

  • No. Tennis Round will not post anything on your behalf without your permission. We've integrated with Facebook so you can share things you're excited about. Like showing your friends where you play tennis, or telling them about the match you won today.

How does the Player Matching Program work and what will I get from it?

The Tennis Round Automatic Player Matching service automatically searches for tennis players that might be a good match for you, and when someone agrees to play, it sends you a match confirmation email. Depending on your location and skill level, as well as the concentration of players in your area, you could get 3-4 confirmed matches every month. You can also report your match results and earn points to advance in the official rankings. The program costs $6.99 per month or $29 per year. You can start and stop your subscription at any time.

How do I cancel my subscription to the paid Premium Plan and Automatic Player Matching service?

To cancel your paid subscription please login to your account from and go to My Profile (top right). Then under Plan click on Cancel My Subscription. This will cancel your paid Premium Plan and the Automatic Player Matching service. You will still be able to access your account and use Tennis Round with a Basic Free Trial plan, but you won't be able to send unlimited messages and Tennis Round will no longer look for tennis players for you.

I don't remember my Tennis Round username. I also don't remember which email I used to register and I don't remember my password. How can I reset my password and log in?

You can reset your password by SMS using your mobile phone, by following these steps

  1. Click on this link
  2. Enter the mobile phone number associated with your Tennis Round account.
  3. Click on Request Password Reset.
  4. Get a text message (SMS) with a short validation code. Enter that code and click Validate Code.
  5. Create your new password.
  6. Login with your phone number and the new password you just created

Once logged in, update your email to one that you currently use. Edit my Profile > Edit Your Details > Change your email > Enter your new email address > Save.
If you don't have a mobile phone associated with your profile, email our support team to request a password reset -

I have moved. Can you take me off your list?

If you would like to update your location to your new home city, please follow these steps: Login > Edit My Profile > Edit Your Details > Where do you play tennis? > Enter your new address, or city and state or zip code > scroll down and click Update. If you'd like to close your account anyway, simply Login > click Close My Account (red button on the right, on your Profile page).

I am injured. Can I close my account?

Certainly, you can close your account by logging in and clicking the red button Close My Account on your Profile page. Alternatively, you can change your availability status by logging in and toggling the Available to Play button from Yes to No on your Profile page. This will remove your from the Players search results.

I prefer to reach out to other players on my own, rather than having the Player Matching system connect me with players. How do I opt out of Player Matching?

Login > toggle the Player Matching button from On to Off on your Profile page.

I only want to play tennis with women. How do I make sure that I don't show up in players' search results to male players?

Login > select the "I only want to play with women" option in the dropdown on your Profile page.

I have moved. How can I update my location?

Please follow these steps: Login > Edit My Profile > Edit Your Details > Where do you play tennis? > Enter your new address, or city and state or zip code > scroll down and click Update. Remember to also select new home courts in your new city.

I'm not getting any responses from players. What’s wrong?

First of all - give it some time. Different cities have different dynamics and people’s lives can get busy. Tennis is not top priority for everyone. It might take people a few days to get back to you.

Check your profile and make sure you have a picture of yourself, not your pet or your car. We’re often connecting strangers, people who’ve never met before. Chances are they’ll respond to people with real profile pictures, instead of a blank avatar.

Check your current location. If you’re traveling you might want to mention that in your invite message - Hey I’m visiting Palm Springs for the weekend and looking to play some tennis. Are you in town? How about Sat 7pm? - or something like that. If you’re on the road or on vacation for a few weeks you might want to even change your location and your home court in your profile during that time. Otherwise people might not see this as a legitimate invite, or just think you’re too far from them.

Make sure you’re inviting people at your skill level. If you’re 3.0, stick to players at that level, or maybe 2.5 and 3.5. If you want to land a match with a much higher level player, say 4.0, you might want to ask them if they’d be willing to play with a lower level player. Playing up is a good way to build up your game, but realize it might be a compromise for the other player, who’s already probably trying to land matches with 4.5 level players.

Lastly, people tend to play within their age group. It’s only natural, as it’s a fairly physical sport and people’s running abilities tend to change with the years. So keep age in mind when you’re inviting other players.